CMMI SVC Maturity Levels

CMMI – SVC has in total 24 Process Areas aligned to Levels 2 to 5 on maturity. The maturity levels for an organization are as follows

Maturity Level  2              : Managed

Maturity Level  3              : Defined
Maturity Level  4              : Quantitatively Managed
Maturity Level  5              : Optimizing

The process areas within CMMI SVC are aligned to the maturity level of an organization and are given below: 

Maturity Level 2 - Managed

CM - Configuration Management

MA - Measurement and Analysis
PPQA - Process and Product Quality Assurance
REQM - Requirements Management
SAM - Supplier Agreement Management
SD - Service Delivery
WMC - Work Monitoring and Control
WP - Work Planning

Maturity Level 3 - Defined

CAM - Capacity and Availability Management

DAR - Decision Analysis and Resolution
IRP - Incident Resolution and Prevention
IWM - Integrated Work Management
OPD - Organizational Process Definition
OPF - Organizational Process Focus
OT - Organizational Training
RSKM - Risk Management
SCON - Service Continuity
SSD - Service System Development
SST - Service System Transition
STSM - Strategic Service Management

Maturity Level 4 - Quantitatively Managed

OPP - Organizational Process Performance

QWM - Quantitative Work Management

Maturity Level 5 - Optimizing

CAR - Causal Analysis and Resolution

OPM - Organizational Performance Management